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Privacy Policy
Effective Date: May 2024
Gizel Atlanta (“we,” “our,” or “us”) is a med spa aesthetic clinic committed to protecting the privacy and confidentiality of your personal and health-related information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or engage with our services, either online or in person.
By using our website and services, you consent to the data practices described in this Policy.
Appointment Policy
To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance. All appointments must be scheduled in advance via our website, phone, or in-person at the clinic. Our website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment.
Consultations Policy
We provide paid consultations and in-depth skin analysis with one of our expert providers. We believe an informed client with realistic expectations will be most satisfied with our treatments and results. Our consultations include education about your unique skin type, a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals.
Late Arrival Policy
We understand that unexpected delays happen, so we offer a 10-minute grace period for all appointments. If you arrive more than 10 minutes late, a $50 late fee will apply, and your service time will be shortened accordingly.
If you prefer not to have a shortened service, you will still be charged the $50 late fee and will need to cancel and reschedule your appointment.
No-Show Policy
If you no-call/no-show, a $150 fee will be charged to the card on file. VIP members and package holders will also be subject to the $150 no-show fee for failing to cancel within the 48-hour window.
Cancellation Policy
All guests will receive a text confirmation 48 hours prior to their appointment. If you do not confirm within 48 hours, you risk your appointment being pushed back to accommodate other guests. However, no fee will be charged.
As a courtesy to our providers, for non-group appointments, please provide a minimum of forty-eight (48) hours notice should you need to cancel or reschedule an appointment. You will be charged the full cost of the service, billed to the card on file, if an appointment is canceled or rescheduled less than forty-eight (48) hours in advance.
For VIP Membership Guests, a missed monthly facial will be forfeited. However, you may reschedule within the same month for an additional $150 fee, payable before rebooking. For Package Guests, cancellations or reschedules will incur a $150 fee, charged to the card on file.
Please note that if your card is declined, a $20 fee will be applied, and all outstanding balances must be paid before booking future appointments.
Pricing & Prepayments Policy
Pricing for products and services is subject to change any time. Once prepaid, you have up to 1 year to redeem the purchased service(s).
If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.
Returns & Refunds Policy
All sales are final. We do not accept returns or exchanges on any services, packages, memberships, products, or deposits. By making a purchase, clients acknowledge and agree that no refunds, returns, or exchanges will be provided for any reason. Please ensure you are confident in your purchase before completing your transaction.
All services, treatment packages, and prepaid sessions are non-refundable. In the case of dissatisfaction or adverse reactions, please notify us immediately. We will assess the situation and determine appropriate next steps, which may include a correction session at no charge.
Please note: Gizel Atlanta does not issue refunds for aesthetic services, and individual results may vary and are not guaranteed.
Child Policy
To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. An adult must accompany children under the age of eighteen (18) receiving services.
Pet Policy
For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.
Photo/Video Release Authorization
For the purposes of documenting results, education, and marketing, Gizel Atlanta may take photographs or videos before, during, and after your treatment. You authorize Gizel Atlanta and its affiliates to take before and after photographs/videos.
In addition, you grant permission for the use of such media for marketing, educational, and promotional purposes on platforms such as our website, social media, brochures, or advertisements. And, you understand that your identity will remain confidential unless you have given explicit consent to disclose your name or other identifying details.
If you prefer to opt out, please inform us in writing prior to your appointment
Medical Disclosure & Consent
You must disclose all medical conditions, allergies, and medications prior to any service. Gizel Atlanta reserves the right to decline or modify services based on your health history to ensure your safety. All treatments require informed consent, which must be signed prior to receiving any aesthetic procedure.
Right to Refuse Service
Gizel Atlanta reserves the right to refuse or discontinue service to anyone demonstrating inappropriate behavior, suspected under the influence of drugs or alcohol, or failing to comply with clinic policies.
Suspension or Termination of Access
Gizel Atlanta reserves the right to restrict, suspend, or terminate access to this website at any time and without prior notice.
Privacy Policy
Your privacy is essential to us. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information. Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
You can permanently disable your account and remove your information from our database at any time by sending an email to guests@gizelatl.com. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.
These terms remain in effect after your account is disabled.
We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.
Indemnification
You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”) from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys’ fees) that arises out of:
(a) Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;
(b) Your provision or receipt of a Treatment;
(c) Your travel in connection with the provision or receipt of a Treatment;
(d) Your interaction with any other User;
(e) Any claim that you violated any provision, term, condition, covenant, warranty, or representation in this Agreement;
(f) Any violation of this Agreement by you or any other person using your User Account, whether or not such usage is expressly authorized by you;
(g) Any harm to person or property resulting from your acts or omissions, whether such acts are intentional, negligent, or otherwise;
(h) The Company’s use, disclosure, or preservation of User Content; or
(i) Your violation of any rights of another, including intellectual property rights.
10. Your Consent and Rights
By using this website or receiving our services, you acknowledge and agree to the terms in this Privacy Policy.
You have the right to access, correct, or request deletion of your information. To do so, or to request a copy of your medical records, please contact us at:
HIPAA Privacy Officer
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We encourage you to review this page for any changes. Continued use of our website or services after changes are made constitutes your acceptance of the updated terms.
Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:
